1. Delivery Areas
Mobility Care delivers to various locations within [specify your delivery regions, e.g., "the United Kingdom," "London and surrounding areas," etc.]. If you are outside our standard delivery areas, please contact us to discuss possible arrangements.
2. Delivery Methods
We utilize a range of delivery methods to ensure your products arrive safely and on time. Depending on your location and the products ordered, delivery may be made via our own transport team or through trusted courier services.
3. Delivery Charges
- Delivery charges are calculated based on the total weight and size of your order, as well as your delivery location.
- A flat rate may apply for certain areas, while other regions may have variable charges. The exact delivery cost will be provided at checkout.
4. Delivery Times
- Standard delivery typically takes [X to Y business days], depending on the product's availability and your location.
- For large items such as scooters and stairlifts, delivery may take longer due to scheduling and installation requirements. We will inform you of estimated delivery times upon order confirmation.
5. Scheduling Delivery
Once your order is processed, our team will contact you to arrange a convenient delivery date and time. Please ensure that someone is available at the delivery address to receive the items.
6. Delivery Process
- Upon delivery, our team will check the products to ensure they are in good condition.
- If you have ordered a product that requires installation (e.g., stairlifts), our team will handle the installation process as part of the delivery service.
7. Missed Deliveries
- If you are not available to receive your delivery, we will attempt to contact you to reschedule.
- Additional charges may apply for re-delivery if the initial delivery is unsuccessful due to the Buyer’s absence.
8. Returns and Damages
- In the unlikely event that your product is damaged during delivery, please notify us within 24 hours of receipt. We will guide you through the process of returning or replacing the item.
- For more information on our returns policy, please refer to our Returns and Exchanges section.
9. Customer Support
If you have any questions or concerns about our delivery terms or your order, please do not hesitate to contact our customer support team.