Privacy Policy
Effective Date: 01/10/2024
Mobility Care LTD (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website or engage with our services.
1. Information We Collect
We collect various types of information in connection with the services we provide. This includes:
- Personal Identification Information: Name, email address, phone number, billing address, and other contact information you provide to us.
- Medical and Health Information: Relevant medical details necessary to provide mobility care services, including health conditions, prescriptions, and related care needs.
- Technical Data: IP address, browser type, operating system, and browsing behavior when you interact with our website.
2. How We Use Your Information
Your information is used for the following purposes:
- To Provide Services: Using your medical data to ensure appropriate care and assistive services.
- Customer Support: Responding to your inquiries, requests, or complaints.
- Compliance: Complying with legal obligations, healthcare regulations, and data protection laws.
- Marketing and Communications: Sending updates or newsletters if you have opted-in, though you may unsubscribe at any time.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: With trusted third-party providers who help us operate our business (e.g., IT services, payment processors).
- Legal Requirements: When required by law, or to protect our legal rights, we may disclose your information to authorities or in response to court orders.
- Healthcare Professionals: Sharing necessary health information with doctors, care workers, or other healthcare providers involved in your care.
4. Security of Your Data
We implement security measures to safeguard your data, including encryption, firewalls, and secure servers. However, no transmission of data over the Internet or electronic storage can be guaranteed to be 100% secure.
5. Your Data Protection Rights
You have the following rights regarding your personal data:
- Right to Access: You can request copies of your personal data.
- Right to Rectification: You can ask us to correct any inaccurate information.
- Right to Erasure: You may request that we delete your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request restrictions on the processing of your data.
- Right to Object: You can object to the processing of your personal data in some situations.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more details, see our Cookies Policy.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, we will securely dispose of or anonymize your data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed of how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at:
Email: info@mobilitycareltd.com
Phone: 0115 8374744
Address: Mobility Care LTD, Unit H, Cossall Industrial Estate, Ilkeston, Derbyshire, DE7 5UA